Frequently Asked Questions
Have a question about Uncle Crumbles? We've got the answers you are looking for!
About Our Product
“Gluten free” means our products do not contain gluten proteins which are found in Wheat, Rye, Barley and most Oats due to cross contamination.
Uncle Crumbles’ products are made in a dedicated gluten free facility. Our manufacturing plant is certified for gluten free production by the Gluten Free Certification Organization which means they visit our plant and audit us to be sure our products are gluten free. Please refer to their web site at www.gfco.org for their procedure and standards.
Yes, all our products are Non-GMO Project Verified. For more information on The Non-GMO project visit their website at www.nongmoproject.org.
Purity Protocol is a process designed to help prevent cross-contact with gluten-containing grains. The oats used in our products are grown in fields that are rotated with other gluten-free crops, such as beans and peas, rather than wheat, barley, or rye.
This crop rotation helps reduce the risk of gluten cross-contact before harvest. From there, our oats follow dedicated handling and quality practices to maintain their gluten-free integrity from field to finished product.
Yes. Our products comply with California Proposition 65 requirements. When a Prop 65 warning appears, it is included to meet California’s labeling standards for foods made with agricultural ingredients, which can naturally contain trace elements from the soil.
We carefully source our ingredients and follow strict quality and safety protocols to ensure our products meet our internal standards and all applicable regulations.
Regenerative agriculture focuses on farming practices that help improve soil health, support biodiversity, and protect the environment over time.
We take glyphosate concerns seriously. Our ingredients are carefully sourced, and we work closely with trusted suppliers who follow responsible agricultural practices. While trace amounts can exist in the broader food system, we prioritize ingredients that meet our internal quality standards and continually evaluate testing and sourcing practices to reduce unwanted residues.
Our products use natural flavors that are obtained without the use of any synthetic solvents, genetically modified organisms, irradiated materials or the addition of MSG. They are mixtures of the essential oils, essences or extracts derived from a spice, fruit or vegetable.
Yes, our are products dairy & casein free and certified Kosher Parve. Please refer to their website at www.ou.org for their standards.
If you encounter a quality issue with your product, please contact our customer support team directly. You can reach us via email, info@unclecrumbles.com with your order number, a brief description of the issue, and, if possible, a photo of the product and the "Best If Used By" date.
We take quality concerns seriously and will work with you to resolve the problem quickly, including providing a replacement if necessary.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
We process and ship most orders within 2 business days.
Shipping rates can vary depending on your region and are calculated at checkout.
Sorry! At this time we do not ship our products internationally.
We hope to expand our services in the future, so please stay tuned for updates!
Once your order is handed to the carrier, Uncle Crumbles™ is no longer responsible for lost or damaged shipments. Customers must file claims with the carrier for any issues related to lost or damaged packages.
Returns & Refunds
No, we do not accept returns or issue refunds for any products purchased in retail stores or via e-commerce platforms. However, if the quality of an Uncle Crumbles™ product does not meet our standards, you may contact us within 30 days of your order confirmation to request a replacement.